Case Study - AI-Enhanced Property Management and Customer Service
Implementing AI solutions to streamline property management and improve customer service for over 200 properties.
- Client
- Pagoda Homes
- Year
- Service
- AI Development, Workflow Automation
Overview
PagodaHomes, managing over 200 properties, sought to enhance their property management and customer service processes using AI. Livehop developed AI models that work on two fronts:
-
Agent Support System:
- Proactive Reporting: AI-generated reports identify properties and customers needing attention.
- Efficiency Boost: Enables agents to prioritize tasks effectively, improving overall management.
-
Customer Ticketing Workflow:
- Simplified Issue Reporting: Customers can easily submit tickets for property-related issues.
- Automated Categorization: The AI system segregates complaints into categories like plumbing, electrical, etc.
- Task Assignment: Generates appropriate tasks and assigns them to the relevant service teams.
What we did
- AI Development
- Workflow Automation
- Customer Service
- Property Management
The team at LiveHop went above and beyond with our onboarding, even finding a way to access the user’s microphone without triggering one of those annoying permission dialogs.
CEO of Pagoda Homes
- Fewer transactions
- 34%
- Slower transactions
- 10%
- Transaction latency
- 1000ms
- Active nodes
- 3